15 Best EHR Software for Healthcare Providers (2023) | Whatfix (2024)

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  • Modified: June 28, 2024

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (1)

Disha Gupta

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (2)

Electronic health record (EHR) systems are at the heart of modern healthcare providers. EHR systems have experienced mass adoption globally, with Australia (92%), New Zealand (97%), the United Kingdom (97%), and the Netherlands (98%) leading EHR adoption.

A cost-benefit study published in the American Journal of Medicine shows that, on average, over a five-year period, electronic health records offer healthcare organizations an $86,400 ROI per provider—or roughly $17,280 per primary care provider on staff per year.

And why not? The 2011 NAMCS Physician Workflow Study shows most physicians agree that EHR adoption correlates with better patient care (78%), helps them access their patient’s medical charts remotely (81%), and alerts them to potential mis-prescriptions (65%).

If you’re at the stage where your organization is ready to invest in an EHR system, it’s understandable that you have lots of questions:

  • Do we opt for a cloud-based EHR system or an on-premise deployment?
  • How do we undertake the project? Does our EHR provider have the expertise required, or do we need to assist them with internal oversight?
  • Given the size and scope of our facility, how much can we expect an EHR implementation to cost?
  • How do you ensure compliance and data security after your health operations go digital?
  • How do we train our staff after setting up our new system to reduce downtime and drive EHR business goals and outcomes?

This article will serve as a comprehensive guide for understanding how EHRs work and will cover the key features to watch out for when choosing from hundreds of different EHR vendors on the market.

What Is EHR Software?

EHR software is an electronic healthcare system that hosts digital copies of a patient’s health records. This includes diagnoses, prescriptions, medical history, laboratory test results, progress notes, and immunization records.

EHR software is a mission-critical technology for modern healthcare providers that patients, doctors, and nurses now expect and rely on to do their jobs effectively. EHR systems are a core part of healthcare transformation.

EHR software platforms enable healthcare professionals to collaborate across their healthcare network, reduce medical errors, store and access patient records easily, provide better patient experiences, and avoid potential hazards like missing previous medical history or prescribing a medication that has had a bad reaction with a patient.

What is the best EHR software for healthcare providers in 2024?

  1. Epic EMR
  2. Praxis EMR
  3. Kareo Clinical
  4. Meditech Expanse
  5. Cerner
  6. NextGen Healthcare EHR
  7. eClinicalWorks
  8. Allscripts
  9. AthenaHealth
  10. AdvancedMD
  11. ModMed
  12. CareCloud
  13. Greenway Health
  14. PracticeFusion
  15. DrChrono

15 Best EHR Systems in 2024

With over 500 EHR/EMR systems listed on G2, there are specific healthcare systems to meet the needs of any healthcare provider, clinic, or hospital network. The right EHR system for your healthcare organization will depend on your contextual needs, who your patients are, your staff’s experience with EHR systems, existing IT infrastructure, EHR feature requirements, and more.

With that said, here are fifteen of the best EMR and EHR software vendors for healthcare providers starting the research and buying process:

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (3)

1. Epic EMR

  • Review Rating: 4.2 out of 5 stars, based on 912 reviews
  • Price: Contact for pricing—Epic has a complicated feature-based pricing structure; a basic, self-hosted installation can start as low as $1,500, but billing for large facilities with custom needs can run as high as $500,000

Epic is a full-stack electronic medical records platform that does it all. Whether you’re a one-person practice or a medical director at a university hospital, Epic makes it easy to manage your entire medical workflow inside one source of truth. Web-based Epic Hyperdrive is particularly easy to deploy and manage as it can be accessed online via any browser.

At the center of Epic’s user experience is a design ethos built to improve the patient experience with virtual 1:1 consultations, specialist referrals, insurance vetting, and remote monitoring for keeping tabs on your patients’ vitals. On the patient’s end, users can access their medical history, receive alerts, and make payments through iOS & Android mobile applications.

The lineup of features that put Epic at the top of our list are also its biggest downside, especially for smaller practices—Epic has a wide range of customizations that can help you unlock the product and its ecosystem—for a cost. Depending on your needs, your budget for Epic can jump 2x to 100x.

Epic’s loadout of features can be demanding for physicians to master and you might need third-party adoption tools and a deliberate learning program to bring your team up to speed.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (4)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (5)

2. Praxis EMR

  • Review Rating: 5 out of 5 stars, based on 167 reviews
  • Price: Starts at $259 per provider per month

Praxis operates quite differently from mainstream EHR platforms. Unlike the standard model where EHRs reference a patient’s information against a medical database, Praxis uses artificial intelligence to find patterns in patient diagnoses so that you can attend to customers faster & still account for one-of-a-kind situations.

Put simply, it learns & becomes smarter the longer you use it, and with that predictive intelligence, it’s easy to recommend the fever instructions for a case of the common cold for a case of Mediterranean Hemorrhagic Fever with few, if any, changes.

Praxis interoperates with third-party EHRs, accommodates specialties from cardiology to chiropractic care, and can be customized for your use case, whether you’re a researcher, a medical director for a hospital campus, or a leader at a new practice

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (6)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (7)

3. Kareo Clinical

  • Review Rating: 4 out of 5 stars
  • Price: Starts at $125 per provider per month

Kareo Clinical is an electronic health system designed to help smaller, independent medical practices manage their entire workflow. It offers:

  • A comprehensive dashboard populated with KPIs, shortcuts, to-dos, and charts
  • HIPAA-compliant video conferencing, so you can branch into telehealth easily
  • A secure online patient portal where patients can view their health records, treatment plans, patient docs, and messages, plus a billing portal for making payments online, and
  • Itemized charge receipts that breakdown bills by the procedures the patient has undergone and the medication they’ve received

Kareo Clinical supports cross-clinic data transfers, and patients can backup (as an XML file) and share some or all of their medical records with a new doctor via email, or direct message (on Kareo’s platform).

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (8)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (9)

4. Meditech Expanse

  • Review Rating: 3.1 out of 5 stars
  • Price: Contact for pricing

Meditech Expanse offers a wide range of features designed to help healthcare organizations:

  • Create and share prescriptions across departments inside an all-in-one platform; Expanse also helps providers factor allergies, contraindications, and potential drug reactions into the prescription process
  • Give patients easy access to their medical history, request appointments, and prescriptions; Expanse complies with industry data-sharing protocols such as HL7 & FHIR, and patients can easily transfer their easily to new providers & clinics
  • Hold consultation sessions and monitor your patients’ vitals virtually, including blood pressure, heart rate, and glucose levels, and
  • Manage your revenue cycle, billing, and claims to collect accurate financial data before treatment and reduce self-pay debt

Compared to some of its peers, Meditech appears to be more expensive (around $397 per physician per month) but it offers a more extensive health tech stack and, in general, aims to be a holistic product for managing experiences in larger organizations.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (10)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (11)

5. Cerner

  • Review Rating: 3.5 out of 5 stars, based on 232 reviews
  • Price: Starts at $25 per user per month

Cerner is an enterprise EHR platform designed around the needs of large-scale healthcare organizations with a higher-than-average headcount, a huge customer base, and disparate technology tools already in use. Among others, Cerner offers:

  • Bespoke integrations & third-party plugins via Cerner’s API
  • All-in-one clinical documentation, where healthcare providers can document patient encounters quickly, using templates and workflows to streamline the process, reduce errors and save time
  • Virtual care capability that connects providers and patients for remote monitoring and consultations
  • A relatively low entry price for hospitals with a large number of practitioners on staff

It’s trusted by enterprise-scale healthcare operations such as the Veterans Administration, Mayo Clinic, Kaiser Permanente, and Oxford University.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (12)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (13)

6. NextGen Healthcare EHR

  • Review Rating: 3.7 out of 5 stars, based on 145 reviews
  • Price: MediTouch EHR/PM starts at $379 per provider, per month for physicians and nurses at $299 per provider, per month for nurses

NextGen offers an extensive stack of health tech tools for simplifying patient communications, billing, reporting, and data sharing between providers—at every stage of the healthcare experience, NextGen helps providers pre-qualify patients, verify their insurance, schedule and hold virtual sessions, prescribe medication, and submit claims to insurers.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (14)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (15)

7. eClinicalWorks

  • Review Rating: 3.6 out of 5 stars, based on 143 reviews
  • Price: Starts at $449 per physician per month for a basic EHR installation—practice management and revenue cycle management features cost extra.

eClinicalWorks might not be as popular as category leaders like Epic & Cerner, but it offers a very tight collection of practice management tools designed to assist physicians whether you’re running a small community care center or a larger urban specialty center.

But, to understand how eClinicalWorks works, we need to look at their product philosophy: eCW is designed to help physicians switch from paper to EHR so they can be connected to pharmacies, laboratories, supply chains, and other specialists, both within their organization and outside.

Using eClinicalWorks, physicians can schedule appointments, collect patient data, keep accurate medical records, and share them (i.e., medical histories, laboratory test results, and e-prescriptions) with other departments, pharmacies, or third-party specialists—and all that data sharing happens compliantly since eCW is HIPAA-compliant and your patients’ data is protected by default.

Arguably, eClinicalWorks’ most powerful feature is their PRISM medical search engine with which providers can obtain patient records from external hospitals & providers, filter through a patient’s medical history with keywords, and better understand your patients’ medical records using an organized timeline view.

Outside day-to-day patient experience, eClinicalWorks also does a decent job with revenue cycle management and providers can bill self-pay patients, file claims with insurers, issue refunds, and also manage denials, claims rejections, and appeals from one dashboard.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (16)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (17)

8. Allscripts

  • Review Rating: 3.3 out of 5 stars, based on 87 reviews
  • Price: Contact for a custom quote

Allscripts offers a combination of electronic health services that can feel disjointed, although they fit perfectly if you have experienced implementation technicians to help you. It simplifies appointment scheduling and visitor management, medical recording, e-prescriptions, and telehealth sessions and supports third-party integrations via Redox Engine.

On the downside, Allscripts usually aims to lock customers into long-term contracts, and with the company’s large size, it’s easy to feel you’re not getting the personalized assistance you need to make the most of the platform.

It doesn’t help that Allscripts sold their hospital arm to Constellation Software a year ago— while Constellation has a robust reputation as a good SaaS holding company, there’s a possibility that customer experience will suffer now it’s been abstracted away from the company’s former leadership.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (18)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (19)

9. AthenaHealth

  • Review Rating: 3.5 out of 5 stars, based on 95 reviews
  • Price: Crowdsourced reports suggest it starts at $140, per provider, per month

AthenaHealth is a comprehensive EHR product that offers everything you need to run a modern practice—HIPAA-compliant medical records, mobile applications, telehealth experiences, and billing tools for managing your revenue cycle.

Compared to the rest of the options we’ve reviewed, AthenaHealth has a strong user training score and when a healthcare organization switches to AthenaHealth, you get paired up with a customer success manager & live support agents to onboard your team, guide you through the learning phase, and provide ongoing EHR end-user support. AthenaHealth promises live 24.7 customer support via phone, email, chat, or web.

But, it’s not smooth sailing all the way either: AthenaHealth’s user interface could use a redesign, visual elements can be unresponsive, and you’ll need to tackle quite a few bugs from time to time. Secondly, their pricing structure is quite opaque and when you pay separately for different product modules, it can add up.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (20)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (21)

10. AdvancedMD

  • Review Rating: 3.6 out of 5 stars, based on 57 reviews
  • Price: Practice management starts at $429 per provider per month, while an EHR+practice management bundle costs $729 per provider per month

AdvancedMD is easily one of the best EHRs, thanks to a tastefully designed UX with color-coded elements, a configurable dashboard, and a SaaS model that ensures that users are always running the latest and most secure version of AdvancedMD.

The product suit comes in two bundles, namely:

  • Practice Management, which is designed for scheduling appointments, billing, claims, front-office management, telehealth experiences, and feedback tools; and
  • Core EHR features are designed to help physicians store and retrieve patient data

Support-wise, AdvancedMD leaves a lot to be desired and it can be frustrating trying to reach a live representative, navigate a fresh installation, or get your staff up to speed if you’re new to AdvancedMD.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (22)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (23)

11. ModMed

  • G2 Review Rating: 4.6 out of 5 stars, based on 43 reviews
  • Price: Varies depending on the features you opt for

ModMed helps healthcare organizations digitize their day-to-day operations with the devices they’re already familiar with—iPhones & IPads. It’s designed to be mobile-friendly so that physicians can communicate with their patients easily, schedule consultations, curate patients’ medical histories, send patients automatic reminders, etc. via their mobile devices.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (24)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (25)

12. CareCloud

  • G2 Review Rating: 4.0/5
  • Pricing: Starts at $349 per provider per month.

CareCloud is a cloud-based EHR solution designed to streamline clinical and financial workflows for healthcare practices of all sizes. It offers a user-friendly interface, making it easy for staff to navigate and use. CareCloud includes features such as practice management, billing services, patient engagement tools, and customizable templates. The system supports telehealth capabilities and offers robust analytics and reporting tools, enhancing overall practice efficiency and patient care.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (26)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (27)

13. Greenway Health

  • G2 Review Rating: 3.7/5
  • Pricing: Custom pricing upon request.

Greenway Health offers comprehensive EHR solutions like Intergy and Prime Suite, which are designed to cater to various medical specialties and practice sizes. The platform provides integrated practice management, revenue cycle management, and robust clinical tools. Greenway Health is known for its high level of interoperability and mobile accessibility, making it a versatile choice for healthcare providers looking to improve patient care and streamline administrative tasks.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (28)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (29)

14. Practice Fusion

  • G2 Review Rating: 4.1/5
  • Pricing: Starts at $149 per provider per month.

Practice Fusion is a cloud-based EHR system tailored for small to medium-sized practices. It offers an intuitive interface, making it easy for healthcare providers to manage patient records, schedule appointments, and handle billing. PracticeFusion includes features such as e-prescribing, lab integration, and patient portals, enhancing communication between patients and providers. The platform is also known for its affordability and ease of implementation.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (30)

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (31)

15. DrChrono

  • G2 Review Rating: 3.7/5
  • Pricing: Custom pricing upon request.

DrChrono is an innovative EHR platform designed for modern healthcare practices. It offers a comprehensive suite of features, including practice management, billing, and customizable clinical tools. DrChrono stands out with its strong focus on mobile accessibility, allowing providers to manage patient care from iPads and iPhones. The platform also supports telehealth, e-prescribing, and integrates with various healthcare systems to provide a seamless user experience.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (32)

EHR Systems vs. EMR Software

Clinicians tend to use the terms EHR and EMR interchangeably—but while they have some identical functions, electronic health records are more powerful & far-reaching than electronic medical records.

On one hand, electronic medical records (EMRs) serve as digital paper charts where physicians track their patient’s medical records and monitor parameters such as blood pressure readings & vaccinations—but, very importantly, all that data doesn’t leave the healthcare organization.

In fact, they might have to be printed out and mailed to different specialists if the patent has to visit different facilities.

The most significant advantage EHRs have over EMRs is that they share data across organizations and can route a patient’s data to other specialists within and outside your hospital.

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Key Features of EHR Software

What are some of the features you can expect out of an electronic health system, and how it going to affect your organization’s workflows?

An EHR serves as a second brain where you can store the bulk of your patients’ data, book and monitor appointments, reference industry best practices in your diagnoses and prescriptions, and get real-time patient care alerts and reminders.

  1. Digital charts: An EHR aggregates all of a patient’s healthcare history into an electronic interface where providers can track their diagnoses, allergies, laboratory tests, and medical images (i.e., X-rays, CT scans, mammograms, etc.)
  2. Smart prescriptions: Using an EHR, a doctor’s prescription is instantly available at a clinic’s pharmacy with the click of a few buttons. EHR systems can also sync with larger healthcare databases to flag potential contraindications and suggest optimal doses of the medication a doctor is prescribing for a patient.
  3. Alerts: EHR systems can remind PCPs and nurses to dispense a patient’s medication and ensure it’s the right drug (using barcode scanning).
  4. Automated scheduling: EHR software tools can integrate with a hospital’s scheduling system to keep it updated with patient appointments.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (33)

Benefits of EHR Software

The costs of implementing an EHR system can be significant. This 2005 study by the Medical Group Management Association Center for Research and the University of Minnesota School of Public Health shows that an EHR purchase and deployment costs $32,606 per FTE physician.

But, when you measure against the gains in patient outcomes, cost savings, reduction in medical errors, and better patient-doctor relationships, EHR software offers a clear advantage over paper-based health records.

1. EHR software reduces medical errors

According to a study in the British Medical Journal, it’s estimated that medical errors lead to approximately 250,000 fatalities annually. They’re the third leading cause of death in the United States, behind heart disease and cancer.

This can either be due to misdiagnosis, misprescription, or some other mistake when clinicians dispense medication to patients. There’s also the fact that doctors’ handwritings are famously illegible, and instructions can be misinterpreted by the dispensary.

EHR software platforms can help avoid medical errors by flagging potential contraindications, drug reactions, or concerns in a patient’s medical history, like allergies and underlying conditions.

2. Access to complete and accurate information

1.5% of medical prescriptions in the United States have some dispensing mistakes, and at least one out of five Americans have received prescriptions with medical errors.

EHR platforms are connected to an up-to-date database that can flag prescriptions because of potential allergies, food and drug reactions, and conflicting instructions from different doctors.

3. Lower operational costs

Hospitals with basic EHRs tend to have 12% lower average costs than their peers. And it’s not difficult to imagine why—they reduce repetitive tasks, flag errors providers might overlook manually, and increase the billable hours a clinic’s staff can spend attending to patients.

Things to Consider When Selecting a New EHR System

There are many variables to account for, when you’re in the market for a new EHR system—given they’re a long-term investment, it’s important to opt for a platform that can serve your company’s needs today without becoming less efficient as you switch your operations over wholesale.

1. Cloud-based vs. on-premise EHR

A cloud-based EHR runs on a third-party’s servers, while an on-premise deployment hosts your electronic health records on your local servers. Both alternatives offer certain disadvantages, but the right option really depends on your unique situation.

For example, a cloud-based EHR might cost you significantly more, but it’s a safer bet if you’re a smaller clinic that doesn’t have the budget to commit to long-term server maintenance. Conversely, an on-premise installation might need in-house technical expertise, but it’s significantly cheaper if you’re a larger hospital with hundreds of staff.

2. Size of your hospital, provider, or practice

The size of your hospital—that includes your scope, number of departments, and staff headcount—is the biggest factor you should consider when you’re choosing an EHR. As mentioned earlier, a 5,000-bed hospital campus might be better off choosing a full-stack, on-premise EHR, while a small, five-person clinic might need to crunch the numbers to justify the purchase.

The greater the size of our hospital, the more capabilities your EHR deployment will need and the higher your price tag, both for the installation, training, ongoing maintenance, security, and compliance.

3. Healthcare compliance

Are you willing to commit the budget necessary to protect your patients’ data, weather ransomware attacks, and ensure compliance with HIPAA standards? Ideally, your shortlisted vendors should have a track record of providing guidance with health tech compliance and should help you develop a new library of policies and best practices to guide your switch to an EHR.

4. Patient security

A 2014 survey by TransUnion Healthcare shows that 65% of respondents would avoid healthcare providers that experience a data breach, and 46% expect a notification within 24 hours of the breach. Your EHR adoption strategy should account for ransomware attacks, malware, and hackers before you go live.

5. Data integrity

Before you go live, you need to test your EHR in a sandboxed environment to confirm it can sync healthcare information, patient records, drug information, prescriptions, etc., between departments and healthcare organizations without breaking in transit or getting corrupted over the lifetime of your EHR.

6. End-user training and support

An evaluation of physicians at Case Western Reserve University & MetroHealth Medical Center, Cleveland, showed that 75% of physicians surveyed thought they would benefit from additional training, while 46% felt their training was inadequate.

Before you opt for an EHR, you must gauge the quality of training programs, courses, and certifications it offers, to ensure your staff will be equipped to use its full functionality.

EHR software is a high-cost investment that can provide many, many benefits to healthcare providers. They’re also a must for hospitals and providers to provide the level of customer experience that patients demand. To ensure this investment is successfully adopted, you’ll want to support it with a digital adoption platform – also known as a DAP.

A DAP allows hospital IT teams to create in-app guidance and on-demand help content for doctors, providers, nurses, staff, administrators, and patients using the new EHR. This can include product tours, interactive flows, field validation, tooltips, task lists, self-help wikis, and more.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (34)

A DAP also empowers healthcare IT teams to analyze and track user analytics to understand adoption trends and identify and fix friction and pain points inside the new EHR and its workflows.

15 Best EHR Software for Healthcare Providers (2023) | Whatfix (35)

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7. Integrations

Ensure your preferred EHR is interoperable with other mainstream EHR platforms to ensure you can deliver a seamless experience to your patients if they have to consult third-party specialists. IT teams will also want to list out all of your core software applications (think things such as your healthcare LMS) your hospital or healthcare provider office uses – such as any patient scheduling, communication portals, billing systems, etc. – to ensure that your new EHR will be natively compatible or if you’ll need to work on customized integrations.

How to Implement an EHR Software for Your Organization?

Here’s how you can implement an EHR software for your organization.

1. Define objectives

The first step in implementing an EHR system is to define clear and achievable objectives. This involves identifying the specific goals your organization aims to achieve with the EHR, such as improving patient care, enhancing data accuracy, streamlining workflows, or ensuring regulatory compliance. Clearly defined objectives guide the entire implementation process and help measure success.

2. Develop a project plan

Develop a comprehensive project that outlines all the steps required in the EHR implementation process, from initial assessment to full deployment, to allocating timelines, resources, and responsibilities. The project plan serves as a roadmap, ensuring that all tasks are completed in an organized and timely manner. It should also include risk management strategies and a communication plan to keep all stakeholders informed and engaged.

3. Data migration

Data migration involves transferring existing patient records, clinical data, and other relevant information from your current system to the new EHR system. It’s essential to ensure data integrity, accuracy, and security during this process. Data migration typically includes data extraction, cleansing, mapping, and validation to ensure that the new system has reliable and accurate information.

4. Customization

Customizing the EHR system to meet specific needs of your organization is vital for its effectiveness. This involves configuring the software to align with your clinical workflows, creating templates for common tasks, and setting up user roles and permissions. Customization helps ensure that the EHR system supports your unique processes and enhances productivity and user satisfaction.

5. EHR training

EHR training is essential to ensure that all users are comfortable and proficient with the new system. This includes providing comprehensive training sessions for physicians, nurses, administrative staff, and other users. Training must cover system navigation, data entry, reporting, and troubleshooting.

Effective training helps minimize resistance, reduce errors, and promote user adoption. For this, try implementing a digital adoption platform such as Whatfix. Whatfix empowers healthcare IT teams with its no-code visual editor to create in-app, moment-of-need support and contextual guidance – all inside your software applications and digital processes. This reduces time-to-proficiency and achieves new levels of productivity and proficiency through better healthcare technology adoption for all end-users.

Furthermore, tools like Whatfix Mirror make it possible to create a simulation training environment that mirrors your actual configured EHR system’s interface and workflows. This enables your end-users to learn with hands-on experiences on real workflows without impacting your company data and performance.

6. Pilot testing

Pilot testing involves deploying the EHR system in a controlled environment within the organization before a full-scale rollout. This allows you to identify and address any issues, gather feedback from users, and make necessary adjustments. Pilot testing helps ensure that the system functions correctly and meets user needs, reducing the risk of problems during the full implementation.

7. Go-live and support

The go-live phase is when the EHR system is fully deployed across your organization. During this phase, it’s important to provide ample support to users, including on-site assistance, a help desk, and quick reference guides. Effective support helps address any issues that arise, ensuring a smooth transition and minimizing disruptions to daily operations.

8. Monitor and evaluate

Monitoring and evaluating the EHR system post-implementation is crucial for identifying areas for improvement and ensuring that the system meets your objectives. This involves tracking key performance indicators (KPIs), user feedback, and system performance metrics. Regular evaluations help ensure that the EHR system continues to deliver value and support your organizational goals.

9. Continuous improvement

Continuous improvement is an ongoing process of refining and enhancing the EHR system based on feedback and changing needs. This involves regularly updating the system, providing ongoing training, and making adjustments to workflows and processes. Continuous improvement ensures that the EHR system remains effective, efficient, and aligned with best practices and technological advancements.

Realize the true value of your healthcare applications with Whatfix in-app guidance and on-demand support

Whatfix empowers healthcare IT teams to build tailored, interactive training courses via in-app guidance, directly within your EHR’s interface.

How does it work? Whatfix empowers healthcare organizations to:

  • Create in-app flows and task lists that guide end-users step-by-step through digital processes and applications.
  • Enable all end-users with self help, providing a searchable help wiki that connects to all your help and support documentation, FAQs, help desk articles, and more – that overlays on your applications’ digital UI.
  • Notify end-users of process updates, compliance changes, team updates, and more with pop-ups and beacons.
  • Provide contextual smart tips that give end-users timely information that nudges them to take the correct in-app action.
  • Collect end-user feedback such as NPS, customer satisfaction surveys, staff training and onboarding feedback, and bug identification with in-app surveys.
  • Analyze end-user behavior with user actions and enterprise insights by tracking custom in-app events to optimize user journeys, segment users into cohorts, identify areas of friction, and more.

With Whatfix, you can understand how your healthcare technology is used and under-adopted by your employees and citizens. This makes it easier to adjust software onboarding, training, support, and overall end-user adoption strategies—all to provide a seamless experience for every end-user that enables them with the right context and support to utilize new technologies and systems fully.

Intrigued to learn more about Whatfix, click here to schedule a free demo with us today!

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